• Inside Sales Representative

    Location US-OH-Mayfield Heights
    Job ID
    # Positions
  • Overview

    • An inside sales position responsible for daily service and selling motion to assigned accounts.
    • Deliver company value proposition via phone, email, and fax on a daily basis.
    • Additional focus on reactivating inactive customers and recruiting new customers in assigned territory.
    • Manage retention and growth of assigned accounts utilizing company initiatives, programs, and resources.
    • Work with partnered field associates to provide optimal customer service and support.


    • Maintain outbound call, talk-time and sales quotas
    • Shared selling with designated accounts in assigned district
    • Provide pricing and product information to customers
    • Place, monitor, and ensure timely shipment of customer orders
    • Maintain proper call notes in SAP for each customer contact and activity
    • Manage, develop, and grow assigned accounts through regular contact
    • Build relationships with contacts at assigned accounts
    • Introduce new products and services to assigned accounts as applicable
    • Partner with Field sales associates and management to help achieve territory objectives
    • Complete targeted sales campaigns assigned by management
    • Report customer and market developments to Field sales associates and management
    • Complete and maintain product training and certification
    • Keep abreast of product, service and industry developments
    • Complete special projects as assigned


    • Outbound and inbound phone selling skills.
    • ERP (SAP preferred), CRM (Siebel preferred), phone, and web-based system proficiency.
    • MS Office application experience.
    • Complex problem-solving and decision-making skills.
    • Demonstrated excellence in verbal and written business communication skills.
    • Demonstrated excellence in servicing customers and developing strategic relationships via the phone.
    • Demonstrate ability to learn product information and transfer knowledge to customers.
    • 1-3 years direct customer selling experience from an inside/phone perspective.
    • College degree (preferred) or equivalent work experience.


    Perks and benefits of working at State:

    • Health, Dental, Vision and Life Insurance
    • Paid vacation and holidays
    • Health and wellness benefits and incentives
    • Paid bonus opportunities
    • Tuition reimbursement
    • 24/7 Fitness Center
    • Free “Workout Wednesdays” with a fitness trainer
    • Dry cleaning service
    • Car wash and detailing service available
    • Paid volunteer hours

    What it means to work at State:

    • Over 105+ years in business with continual growth
    • Family-owned since 1911
    • 700+ employees throughout the US, Puerto Rico and Canada
    • Eight-time North Coast 99 winner
    • Quarterly business reviews
    • Annual company-wide meetings
    • Proud “Make-a-Wish” partner!

    *State Industrial Products is a non-smoking facility*


    Equal Opportunity Employer – M/F/Disabled/Vet


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