• Bilingual Inside Sales Representative

    Location CA-ON-Mississauga
    Job ID
    2018-3613
    # Positions
    1
    Category
    Customer Service/Support
  • Overview

    • An inside sales position responsible for daily service and selling motion to assigned accounts.
    • Deliver company value proposition via phone, email, and fax on a daily basis.
    • Additional focus on reactivating inactive customers and recruiting new customers in assigned territory.
    • Manage retention and growth of assigned accounts utilizing company initiatives, programs, and resources.

    Responsibilities

    • Primary contact for assigned customer accounts.
    • Provide value in every aspect of the customer experience.
    • Provide pricing and product information to customers.
    • Place, monitor, and ensure timely shipment of customer orders.
    • Maintain CRM system for each customer contact and activity.
    • Monitor customer open invoices to ensure prompt payment.
    • Resolve related quote, order, and invoice issues.
    • Manage, develop, and grow assigned accounts through regular contact.
    • Manage, develop, and nurture strategic customer relationships.
    • Identify and recruit new customers.
    • Introduce new products and services to assigned accounts.
    • Complete assigned activities from the Galley Management System.
    • Partner with Field sales resources and management to support territory objectives.
    • Complete targeted sales campaigns assigned by management.
    • Report customer and market developments to Field sales partners and management.
    • Complete, maintain product training and certification.
    • Keep abreast of product, service, and industry developments.
    • Organize, maintain customer and company information.
    • Complete other duties as assigned.

    Qualifications

    • Outbound and inbound phone selling skills.
    • ERP (SAP preferred), CRM (Siebel preferred), phone, and web-based system proficiency.
    • MS Office application experience.
    • Complex problem-solving and decision-making skills.
    • Demonstrated excellence in verbal and written business communication skills.
    • Demonstrated excellence in servicing customers and developing strategic relationships via the phone.
    • Demonstrate ability to learn product information and transfer knowledge to customers.
    • 1-3 years direct customer selling experience from an inside/phone perspective.
    • College degree (preferred) or equivalent work experience.
    • Must be bilingual (English and French)

     

    Equal Opportunity Employer – M/F/Disabled/Vet

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