• Customer Experience Agent

    Location US-OH-Mayfield Heights
    Job ID
    2018-3569
    # Positions
    1
    Category
    Customer Service/Support
  • Overview

    Provide world-class customer service in order to exceed corporate Customer Service standards.

    Responsibilities

    •  Process inbound phone calls
    •  Communication to internal associates (Sales Managers, Account Managers, other office and plant co-workers) and customers
    •  Entry and management of sales orders and new customer account information
    •  Possess research and problem solving skills for customer-related, order processing and billing incidents
    •  Special projects, as required

    Qualifications

    •  College (preferred) or equivalent work experience
    •  1-3 years in a customer service, call center or retail environment
    •  Problem-solving and decision-making skills
    •  Excellent oral and written communication skills
    •  Excellent customer service skills
    •  Possess ability to comprehend products and apply related knowledge to internal and external customers
    •  SAP and other peripheral systems experience a plus

     

    Perks and benefits of working at State:

    •  Health, Dental, Vision and Life Insurance
    •  Paid vacation and holidays
    •  Health and wellness benefits and incentives
    •  Paid bonus opportunities
    •  Tuition reimbursement
    •  24/7 Fitness Center
    •  Free “Workout Wednesdays” with a fitness trainer
    •  Dry cleaning service
    •  Car wash and detailing service available
    •  Paid volunteer hours

     

    What it means to work at State:

    •  Over 105+ years in business with continual growth
    •  Family-owned since 1911
    •  700+ employees throughout the US, Puerto Rico and Canada
    •  Eight-time North Coast 99 winner
    •  Quarterly business reviews
    •  Annual company-wide meetings

    •  Proud “Make-a-Wish” partner

     

    Equal Opportunity Employer – M/F/Disabled/Vet

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