• System Support Analyst

    Location US-OH-Mayfield Heights
    Job ID
    2018-3546
    # Positions
    1
    Category
    Information Technology
  • Overview

    Provide end-user information systems support to all corporate employees and field associates. Provide desktop, mobile, infrastructure and application support throughout the technical environment.

    Responsibilities

    • Provide responsive, high-quality end-user information systems support (on-site and phone)
    • Partner with end-users to research and provide solutions to technical or operational issues
    • Document solutions for future reference and cross-training purposes
    • Perform administrative functions relative to personnel changes (New Hires, Transfers, Terminations)
    • Special projects, as assigned

    SKILLS / COMPETENCY

    • Outstanding ability to learn new applications and technologies
    • Excellent analytical, problem solving, and decision making skills
    • Excellent organizational and prioritization skills
    • Good oral and written communication skills
    • Excellent documentation skills
    • Outstanding customer service skills

    Qualifications

    • Ability to learn from technical experts
    • Knowledge of Smartphone’s and PC based application products (Outlook, Office, McAfee, Cloud Platforms)
    • Basic knowledge of networking, infrastructure and operational management
    • Bachelor’s degree preferred or equivalent work experience

    Perks and benefits of working at State:

    • Health, Dental, Vision and Life Insurance
    • Paid vacation and holidays
    • Health and wellness benefits and incentives
    • Paid bonus opportunities
    • Tuition reimbursement
    • 24/7 Fitness Center
    • Free “Workout Wednesdays” with a fitness trainer
    • Dry cleaning service
    • Car wash and detailing service available
    • Paid volunteer hours

    What it means to work at State:

    • Over 105+ years in business with continual growth
    • Family-owned since 1911
    • 700+ employees throughout the US, Puerto Rico and Canada
    • Eight-time North Coast 99 winner
    • Quarterly business reviews
    • Annual company-wide meetings
    • Proud “Make-a-Wish” partner!

    Equal Opportunity Employer – M/F/Disabled/Vet

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