Inside Sales Representative

US-OH-Mayfield Heights
Job ID
2017-3507
# Positions
1
Category
Sales

Overview

State Industrial Products, founded in 1911, is a $125 million privately held company.  We manufacture and distribute a wide range of specialty chemical, maintenance and repair products and services across the United States, Canada, and Puerto Rico. Our customers range from office buildings to manufacturers, from hospitals to utilities, from schools to universities.

 

The quality of our products and service has helped to make us one of the largest privately held manufacturers of specialty chemicals, with the nature of our products resulting in high repeat sales and strong customer loyalty.

 

We are an ISO certified company and we sell GSA approved products.

 

Join the State Industrial Products team and come grow with us!

Responsibilities

  • An inside sales position responsible for daily service and selling motion to assigned accounts.
  • Deliver company value proposition via phone, email, and fax on a daily basis.
  • Additional focus on reactivating inactive customers and recruiting new customers in assigned territory.
  • Manage retention and growth of assigned accounts utilizing company initiatives, programs, and resources.
  • Primary contact for assigned customer accounts.
  • Provide value in every aspect of the customer experience.
  • Provide pricing and product information to customers.
  • Place, monitor, and ensure timely shipment of customer orders.
  • Maintain CRM system for each customer contact and activity.
  • Monitor customer open invoices to ensure prompt payment.
  • Resolve related quote, order, and invoice issues.
  • Manage, develop, and grow assigned accounts through regular contact.
  • Manage, develop, and nurture strategic customer relationships.
  • Identify and recruit new customers.
  • Introduce new products and services to assigned accounts.
  • Partner with Field sales resources and management to support territory objectives.
  • Complete targeted sales campaigns assigned by management.
  • Report customer and market developments to Field sales partners and management.
  • Complete, maintain product training and certification.
  • Keep abreast of product, service, and industry developments.
  • Organize, maintain customer and company information.
  • Complete other duties as assigned.

Qualifications

  • Outbound and inbound phone selling skills.
  • ERP (SAP preferred), CRM, phone, and web-based system proficiency.
  • MS Office application experience.
  • Complex problem-solving and decision-making skills.
  • Demonstrated excellence in verbal and written business communication skills.
  • Demonstrated excellence in servicing customers and developing strategic relationships via the phone.
  • Demonstrate ability to learn product information and transfer knowledge to customers.
  • 1-3 years direct customer selling experience from an inside/phone perspective.
  • College degree (preferred) or equivalent work experience.

 

Equal Opportunity Employer – M/F/Disabled/Vet

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