Customer Experience Agent

US-OH-Mayfield Heights
Job ID
2017-3493
# Positions
1
Category
Customer Service/Support

Overview

Provide world-class customer service in order to exceed corporate Customer Service standards.

Responsibilities

•  Process inbound phone calls
•  Communication to internal associates (Sales Managers, Account Managers, other office and plant co-workers) and customers
•  Entry and management of sales orders and new customer account information
•  Possess research and problem solving skills for customer-related, order processing and billing incidents
•  Special projects, as required

Qualifications

•  College (preferred) or equivalent work experience
•  1-3 years in a customer service, call center or retail environment
•  Problem-solving and decision-making skills
•  Excellent oral and written communication skills
•  Excellent customer service skills
•  Possess ability to comprehend products and apply related knowledge to internal and external customers
•  SAP and other peripheral systems experience a plus

 

Equal Opportunity Employer – M/F/Disabled/Vet

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